Terms & Conditions

1. About us and how to contact us

Vocaliose is a trading brand of LOFRA LTD. You can contact us by email at lofraltd@gmail.com or by telephone on +44 7537 174665. Where these Terms require us to give you notice in writing, this includes email.

2. The Service

Vocaliose sells pre-priced artificial-intelligence text-to-speech (“TTS”) packs, together with a custom-volume option. Each pack grants the buyer a word quota that may be exchanged for audio generation through our platform. Generated audio is delivered in standard formats (such as MP3, WAV, FLAC or AAC). We may update, improve or modify the Service, the available voices and the supported formats from time to time.

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a legally binding contract to use the Service. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Please notify us promptly at the contact details above if you suspect any unauthorised use.

4. Orders and contract formation

Your order is an offer to buy a pack. A binding contract is formed only when we send you an order confirmation or make the purchased quota available in your account, whichever occurs first. If we are unable to accept your order, we will inform you and will not charge you.

5. Licence to use generated audio

Subject to full payment and to your compliance with these Terms, we grant you a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, distribute and publicly perform the audio you generate through the Service for your own personal or commercial purposes. You may not, however, resell, sublicense or redistribute the raw generation capability, or incorporate the generated audio into a competing text-to-speech, voice-cloning or voice-generation product or dataset.

6. Acceptable use

You agree not to use the Service to generate, distribute or facilitate any content that:

• is unlawful, fraudulent, defamatory, obscene, or that infringes the intellectual-property, privacy or other rights of any third party;
• impersonates or clones the voice or likeness of a real, identifiable person without that person’s documented consent;
• constitutes hate speech, harassment, or incites violence or discrimination;
• is intended to deceive, including creating misleading “deepfake” audio, or that violates the terms or acceptable-use policies of any third-party platform on which it is published; or
• relates to spam, malware, or any activity that could damage, disable or impair the Service.

You are solely responsible for the text you submit and for how you use the audio you generate. We reserve the right to investigate suspected breaches and to remove content or suspend access where necessary.

7. Pricing and payment

Prices are displayed on the website and are inclusive of any applicable taxes unless stated otherwise. Prices shown in a currency other than the primary listed currency are indicative estimates based on prevailing exchange rates and may vary slightly at checkout. Payment is taken at the time of purchase. Card payments are processed by third-party payment providers that are certified to PCI-DSS standards; we do not store your full card details.

8. Cancellation and refunds

Because our products are digital content supplied electronically and typically made available immediately, statutory cancellation rights are limited once supply has begun. Your cancellation and refund rights, and the way our voluntary policy operates, are set out in full in our Refund & Cancellation Policy, which forms part of these Terms.

9. Intellectual property

The Service, including the website, software, branding, and all associated content (other than the audio you generate and the text you submit), is owned by or licensed to us and is protected by intellectual-property laws. Nothing in these Terms transfers any such rights to you except the limited licence expressly granted in clause 5.

10. Availability and third-party providers

Audio generation relies on third-party artificial-intelligence processors. We aim to keep the Service available but do not guarantee that it will be uninterrupted or error-free, and we may suspend it for maintenance, updates or reasons beyond our reasonable control. We are not responsible for outages or changes caused by third-party providers.

11. Suspension and termination

We may suspend or terminate your access to the Service, with or without notice, if you materially breach these Terms, if required by law, or to protect the Service or other users. Where an account is terminated for serious or repeated abuse, any unused quota may be forfeited. Otherwise, unused quota remains available in accordance with any expiry terms stated at purchase.

12. Our liability to you

13. Your responsibilities and indemnity

You are responsible for ensuring that your use of the generated audio complies with all applicable laws and third-party terms. If you are a business user, you agree to indemnify us against claims, losses and costs arising from your breach of these Terms or misuse of the Service.

14. Changes to these Terms

We may amend these Terms from time to time. The version in force is the one published on our website at the time you use the Service. Material changes will be notified by updating the “Last updated” date and, where appropriate, by contacting you.

15. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.

16. General

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor to our business.