Last updated: 8 July 2026
Refund & Cancellation Policy
This policy explains your cancellation and refund rights when you buy digital text-to-speech products from LOFRA LTD (“Vocaliose”, “we”, “us” or “our”), operating the Vocaliose platform. It forms part of our Terms and Conditions and does not affect your statutory rights.
1. Nature of our products
Our products are digital content supplied electronically, not on a tangible medium. Once generation begins, the content is delivered to you immediately.
2. Your right to cancel (Consumer Contracts Regulations 2013)
If you are a consumer in the UK, you ordinarily have a 14-day “cooling-off” period during which you may cancel a purchase of digital content and receive a refund. However, the law allows this right to end early for digital content once its supply has begun with your agreement.
When you buy a pack and begin generating audio (or otherwise start using the digital content) during the 14-day period, you are asked to, and you expressly agree that:
- you consent to the supply of the digital content beginning immediately; and
- you acknowledge that you will lose your statutory right to cancel once supply (i.e. generation or download) has begun.
This means that once you have started using a pack, it is no longer refundable under the cooling-off right. If you have purchased a pack but not yet started using any of the included quota, you may cancel within 14 days for a full refund by emailing us at lofraltd@gmail.com with your order number.
3. Your rights if something is wrong (Consumer Rights Act 2015)
Separately from the cooling-off right, digital content must be of satisfactory quality, fit for purpose and as described. If the digital content we supply is faulty — for example, a file is corrupted or fails to generate — you are entitled to a repair or replacement, and, where that is not possible or does not resolve the issue, to a price reduction or refund. Please contact us and we will put it right.
4. How to make a request
To request a cancellation or report a fault, email lofraltd@gmail.com (or call +44 7537 174665) with your order number and a description of the issue. We aim to acknowledge requests within one business day.
5. How refunds are made
Where a refund is due, we process it to your original payment method within 14 days of accepting your request. We do not charge a fee for making a refund.
6. Exceptions
Refunds are not available where you have started using the digital content and there is no fault with it, or where an order is reasonably determined to be fraudulent or in breach of our Terms.
7. Before you contact your card issuer
If you believe you are entitled to a refund, please contact us first. We resolve legitimate requests directly and quickly, which is usually faster than a card chargeback.
Legal entity — LOFRA LTD, a company registered in England and Wales under company number 17274428, with registered office at Office 12 Initial Business Centre, Wilson Business Park, Manchester, United Kingdom M40 8WN. LOFRA LTD operates the Vocaliose brand, website and platform. Contact: lofraltd@gmail.com · +44 7537 174665.